Sysomos Heartbeat Review
October 10, 2017
Sysomos Heartbeat Review
Score 8 out of 10
Vetted Review
Verified User
Software Version
Sysomos Heartbeat (legacy)
Overall Satisfaction with Meltwater Social (formerly Sysomos)
Sysomos is used to track online trends and conversation in the industry. It helps all business units keep up with current issues or events pertaining to their department.
Pros
- Tracking online trends and conversations
- Removing noise to only see relevant content
- Analytics to track trends overtime and see changes
Cons
- Expand forum capabilities, make those posts easier to read and track in platform
- Expand Facebook capabilities - pull in more data from public pages
- It has helped us find trends right as they start, allowing us more time to respond if need be.
- It helps us better understand what people are saying about the industry and gives us insight into different views and ideas.
We selected Sysomos as it had the most robust feature set, and best ability to track, pull, and organize multiple conversations and topics.
Using Meltwater Social (formerly Sysomos)
2 - Social Media Marketing and Listening
Comments
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