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Overall Satisfaction with StepShot
We utilize StepShot to create technical guides on various services we provide to our clients. It saves quite a bit of time from taking individual screenshots and creating a document, placing images of screenshots for any online process. We have used it to show how to sign into an application and update account information, make changes to a website, creating a blog post, creating a journal entry in an accounting program, etc. The list is endless.
Pros
- Track sequential steps with screenshots
- Create a document that you can easily annotate and give directions.
- Quick and friendly customer service.
Cons
- More control over the formatting of how the text and images end up in the final export.
- This has saved us MANY HOURS in either walking clients through processes in person or having to create a one-off guide through taking screenshots and creating our own documents with the screenshots hand placed.
- Client satisfaction is high when they receive these guides. It is documentation that they can refer to at anytime that is personalized to their use or individual needs.
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