Sprinklr is WORTH it!
May 30, 2021

Sprinklr is WORTH it!

Jessica Rubio | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Social Publishing & Engagement
  • Social Listening
  • Ratings & Reviews

Overall Satisfaction with Sprinklr Modern Sales & Engagement

All of our properties use Sprinklr for social media management and tracking engagement and metrics. It allows for those at our corporate office to oversee what we are doing at the property level and allows me as the GM to oversee what our leasing team is posting across all platforms without having to log in to each separately.

Pros

  • Engagement dashboard.
  • Asset management.
  • Global access.

Cons

  • Suggested content emails.
500 - General Manager, Leasing Manager, Social Media managers, etc. Monitoring engagement, reviews, responses, asset and content management, calendars, scheduling, assignments, and reporting of metrics for all of these aspects.
  • Efficiency in planning.
  • Reduced costs, as content can be shared.
  • Boosting engagement.
I personally have not had to utilize support for Sprinklr.
Perfectly suited for anyone or any company that runs social media on more than one channel OR who would like to also monitor reviews and respond in tandem. Not suited for running or monitoring one channel unless you solely want to depend on the asset management.

Sprinklr Social Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
4
Sentiment analysis
3
Broad channel coverage
Not Rated
Content planning and scheduling
7
Audience targeting
7
Content optimization
6
Workflow management
8
Automated routing and prioritization
7
Customer interaction histories
7
Bulk actions
8
Lead generation
7
Content marketing
8
Paid media management
8
Campaigns and promotions
8
Twitter
5
Facebook
7
LinkedIn
Not Rated
Google+
Not Rated
Instagram
8
Pinterest
Not Rated
YouTube
Not Rated
Campaign success analytics
8
Real-time tracking
8
Competitor analysis
6
Role-based user permissions & privileges
7
Mobile access
8

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