The good way to assess your enviroment
December 10, 2019

The good way to assess your enviroment

Cesare Arienti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

Spiceworks has been used to assess our domain network of the whole organization. With its free license up to 100 devices has been useful to:
- Understand vulnerability on our network devices
- Patch level of Windows OS

Pros

  • Simple web interface.
  • 0-day checks.
  • A lot of "premade script."

Cons

  • Better management of scan exclusions.
  • Implement a more modern interface.
  • It saved hours of assessing time.
  • I was completely for our deployment.
  • It allowed us to fix some 0-day threats.
I didn't have a direct support contact, but the KB was very helpful and well explained. There's also a periodic mailing list that advise you of new interesting updates and 0-days. The official forum is full of custom users script that you can use and adapt for your deployment, this is fantastic!

Do you think Spiceworks Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Help Desk's feature set?

Yes

Did Spiceworks Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Help Desk go as expected?

Yes

Would you buy Spiceworks Help Desk again?

Yes

It's very useful in:
- asset management like licenses, computers, monitors,...
- OS patch level and 0-day checks
- small to big business

Spiceworks Help Desk Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Subscription-based notifications
8
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
9
Internal knowledge base
8
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated

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