SolarWinds is a homerun!
May 30, 2022
SolarWinds is a homerun!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Service Desk (SSD)
We use SolarWinds Service Desk for our Incident tracking and it helps to use SolarWinds Service Desk (SSD) for the reporting that we must provide to the State of Kansas, however, it does help us with analyzing data to make smarter business decisions as a department. Also, another feature that we use is the Service Catalog, which is a game-changer when it comes to standardized requests and also building an approval and task process. There is also quality customer service with this product and I would highly recommend this company to any prospective customer!
Pros
- Reporting
- Service Catalog
- Integration (SSO, Zapier, etc.)
Cons
- Increasing Procurement Capabilities
- State Reporting Requirements Achieved
- ITAM tells us MUCH more about our inventory
- Service Catalog, and its associated approval process, save us time
- BMC FootPrints, Ivanti ITSM Service Desk and powered by Heat (formerly LANDESK Service Desk)
BMC FootPrints lacked some of the functions we needed and were a little more cost-prohibitive. Ivanti had more of the things that SolarWinds provides but at a higher cost.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes
Comments
Please log in to join the conversation