Item: SolarWinds Pingdom
Rating: 9
Author: Michael Sole

Overall Satisfaction with SolarWinds Pingdom

Use Cases and Deployment Scope

As a services provider, [SolarWinds] Pingdom is our primary tool to monitor uptime for our clients.

Pros and Cons

Pros

Uptime monitoring, easy to setup, geographic redundancy and checking, easy to integrate
Transaction monitoring, easy to setup, geographic redundancy and checking, easy to integrate

Cons

Pricing on transaction checks and users is a bit old in style and not flexible enough.

Alternatives Considered

I used uptime and transaction checks. I tried to page speed report but felt it too expensive.

Support Rating

Fairly responsive and helpful the few times I've used them

Other Software Used

Jira Service Desk, Mavenlink, Namely

Likelihood to Recommend

[SolarWinds Pingdom] is the central tool in our services support program. It allows me to easily track sites that are up and down and automatically create tickets in our helpdesk system.

Comments

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Very reliable tool, very easy to use

Software Version