Good alternative to pricey agencies
December 05, 2019

Good alternative to pricey agencies

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SoGoSurvey

In an advisory project, I wanted to do market research with different customer groups without involving an expensive agency. We set up the surveys in-house (with our team) with this tool. The site provided useful onboarding and in general the set up is very intuitive and straight forward. At some points, we struggled with some question types and contacted customer service and we had a solution within a couple of hours. There is a lot of explanatory material on the site as well, but due to lack of time, we had rather precise questions and less time to go through it.

Pros

  • Usability
  • Support
  • Variety of functions
  • Intuitive design options
  • Additional material
  • Well structured tool
  • Big time-saver

Cons

  • Project-based pricing
I would use it any time for surveys where I already have the contacts and do not need access to a specific panel.
I have not tried conjoint, not sure if that is possible. For surveys with low complexity, it is well worth taking the time to set it up in this tool. We even had some more advanced rooting, their options could have been a bit more tailored to what we needed.

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