Great Response from Clients with SmileBack
October 05, 2018

Great Response from Clients with SmileBack

Patrick Cutajar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SmileBack

After 10 years using a question and answer surveying system with a response time of less than 1% we decided to move to SmileBack and the day after our implementation we started receiving around 20% feedback. Our organisation started reaping the benefits of surveying from day one!

Pros

  • Increases response on surveys instantly and constantly
  • Ease of Use for customers
  • Easy to understand dashboard and fully integrated

Cons

  • What improvements are planned need to be communicated more.
  • Instant feedback on issues that result in less admin time
Due to the amazing response from clients, we recommend SmileBack - easy to use and easy to integrate.

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