Can't afford not to ship with ShipStation
September 27, 2019
Can't afford not to ship with ShipStation
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/d4528173fc41413f53148c502d0996e8d0e96107/images/no_photo.png)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ShipStation
We use ShipStation as a third party shipment management software, integrating with a shipping label company (Stamps.com) and our eCommerce platform (BigCommerce). ShipStation provides custom label design, allows us to ship from multiple locations using one account, and manages customer contact options (like pre/post ship emails, tracking, and landing pages).
Pros
- Integration: It works so well I forget that it is a 3rd party solution sometimes.
- Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
- Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.
Cons
- ShipStation needs to allow DKIM/SPF email verification so customers receive emails directly from our email address instead of "via shipstation.com"
- Statistics/Overview need to have a "quarterly" view.
- Post shipment actions, primarily notifications, shouldn't silently fail like they do currently. When there's a failure (no tech is perfect!), the user should be notified so we can take manual action (like emailing the customer telling them the order shipped or attempting a manual notification).
- Pays for itself: The discounts on shipping labels more than pays for the small monthly fee to use.
- Saves time: Automations streamline the fulfillment process to the point where shipping becomes one click.
- Prevents errors: You never have to manually enter data, which means there's no chance for user error.
I've tried built-in shipping fulfillment options, like Shopify's or BigCommerce's, and I have tried other third-party options, like Shippo. None have stood up to the pure flexibility of ShipStation's options. They're worth every penny, and the fact that you easily save enough, in both postage and time, that it pays for itself makes that value even better.
Do you think ShipStation delivers good value for the price?
Yes
Are you happy with ShipStation's feature set?
Yes
Did ShipStation live up to sales and marketing promises?
Yes
Did implementation of ShipStation go as expected?
Yes
Would you buy ShipStation again?
Yes
Comments
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