Expensive, but Definitely Worth the Investment!
September 21, 2021

Expensive, but Definitely Worth the Investment!

Evan Rasmussen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceTitan

We use ServiceTitan to field incoming requests for service, repair, and installation of heating and air conditioning equipment. We can record phone calls, find customer records, book jobs, process invoices, track inventory, process payments, and export this data to Quickbooks Desktop. There is also a CRM function that helps me manage our email marketing and direct mail campaigns by using data that we have gathered as a company on our current customers.

Pros

  • Call recordings for future reference
  • Dispatch board for seeing the day's work
  • Pricebook can be edited like a spreadsheet

Cons

  • Expensive
  • More functions which fire off of service location
  • Long, commercial projects are more difficult to manage
  • Marketing module (CRM)
  • Integrated payment processing
  • Data stored in the cloud
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.

Do you think ServiceTitan delivers good value for the price?

Yes

Are you happy with ServiceTitan's feature set?

Yes

Did ServiceTitan live up to sales and marketing promises?

Yes

Did implementation of ServiceTitan go as expected?

Yes

Would you buy ServiceTitan again?

Yes

ServiceTitan is well suited for residential and commercial repair work, as well as the replacement of existing systems. The area where it is less appropriate has been in the new construction side of the business. The workflows aren't as applicable and it's harder to make ServiceTitan work for these types of projects.

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