Seamless Uses Unethical Billing Practices
December 06, 2023

Seamless Uses Unethical Billing Practices

Nick Ungaro | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Seamless.ai

We were looking for corporate contacts to offer our on-site chair massage services.
  • Negative on our cash flow.

Do you think Seamless.AI delivers good value for the price?

Not sure

Are you happy with Seamless.AI's feature set?

Yes

Did Seamless.AI live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Seamless.AI go as expected?

Yes

Would you buy Seamless.AI again?

No

By default, they save your credit card information and set it to auto-renew. If you don't cancel 60 days prior to the termination of the subscription period, it auto-renews and they won't give any refund. It's a scam.

Comments

  • Salvatore Surra | TrustRadius Reviewer
    Salvatore Surra
    commented 6 months ago
    Thanks for providing your feedback and insights. Sounds like it was a good tool but might have been a communication issue. Surprised to see the 1 out of 10 when you stated that the feature set was good, but that you didn't cancel within the allotted time.
  • Nicholas Ungaro | TrustRadius Reviewer
    Nicholas Ungaro
    commented 6 months ago
    Yes. They are charging me about $3,500 a 20% jump for a service that I don't use because I failed to cancel 2 months before the subscription ran out.

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