Great service cloud solution for SAP solutions
October 19, 2023
Great service cloud solution for SAP solutions
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
We had it implemented for one of our clients, who was already a SAP customer. They wanted to use the SAP service cloud to better engage with their end customers. With SAP Services Cloud we are able to fix the customer query based on automation and customer history and auto-answer the Solution, which helps to reduce the time for the customer and also assign the customer queries to proper channels and/or queues if they were not answerable by automation
Pros
- Customer Relation Engagement
- Integration with other SAP solutions
- Good documentation
- Automation
Cons
- Too costly
- No proper integration is available outside of the SAP
- Too complex to set up
- Quick customer resolutions are provided using automation
- Turnaround time for service requests is reduced
- Automation helps in getting customer information quickly and easily
We saw tremendous improvements when we integrated with the SAP service cloud, the queries of the customers were mostly resolved through automation and AI. Those that were not resolved through automation, went through proper channels and queues which made life of the customer service executives quite easy.
As our customer already had SAP CRM and SAP sales cloud it was quite easy to integrate the SAP service cloud and there was no point going with other solutions
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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