SAP Commerce Cloud in market
Updated June 27, 2024

SAP Commerce Cloud in market

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Data Hub
  • SAP CPI
  • SAP Emarsys

Overall Satisfaction with SAP Commerce Cloud

End to end B2B and B2C ecommerce website for Retail, Automotive domain customers. This also includes integration to other SAP products using Datahub or SAP cloud platform integration. Business problems include - New greenfield commerce website or upgrade of existing website due to performance constraints. Scope includes estimation, discovery, refinement , agile development and training.

Pros

  • B2B Commerce Handling
  • SAP suite Integration
  • Product Catalog Handling
  • Price and Order Management

Cons

  • Spartacus Raodmap
  • Composable Architecture
  • Agile development and deployment
  • Increased investment for license cost
  • Increased conversion rate
  • Neutral IT costs
SAP Commerce has more features and more customisable than commercetools

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

No

Did implementation of SAP Commerce Cloud go as expected?

No

Would you buy SAP Commerce Cloud again?

Yes

Well suited for B2B commerce, big scale customers with existing products from SAP already in use due to seamless integration possibilities.
Less appropriate in case of customers with lower budget and no existing SAP products. Also costly license and limited requirements may lead to customer choosing a low fee ecommerce product in market.

SAP Commerce Cloud Feature Ratings

7.0
Product catalog & listings
7
Product management
8
Bulk product upload
9
Branding
6
Mobile storefront
6
Product variations
6
Website integration
8
Visual customization
8
CMS
5
7.0
Checkout user experience
7
8.0
eCommerce security
8
6.3
Promotions & discounts
7
Personalized recommendations
6
SEO
6
7.2
Multi-site management
7
Order processing
7
Inventory management
7
Shipping
7
Custom functionality
8

Using SAP Commerce Cloud

ProsCons
Like to use
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
None
  • Product Upload
  • Content Approval
  • User Personalisation
  • Backoffice Administration
  • Search and optimisation
Yes - Very well, out of box support

SAP Commerce Cloud Reliability

Needs more work for making product agile and flexible

Integrating SAP Commerce Cloud

Good integration capability with CPI
  • SAP Digital Payments
  • SAP ERP
  • SAP CRM
  • Single Signon
  • API (e.g. SOAP or REST)
Very easy to use, please consider Out of Box adaptors like payment providers etc.

Comments

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