Thoughts of our customers summarized.
Overall Satisfaction with SAP Business Technology Platform
We are an IT Services and Systems integrator organization delivering SAP services for our customers across the globe. We have been suggesting and implementing for our customers to utilize SAP Business Technology Platform and the services within. Namely - Extension Suite services and Integration Suite services. We also have been awarded the winner of the SAP Business Technology Platform Integration Suite Hack2Build in the NA region, wherein we have showcased a solution we have implemented for one of our customers.
Pros
- The feature set of the existing services is being enhanced heavily which would be useful to the customers.
- Additional services to are being added to the BTP platform, some being even from non-SAP organizations. This, too, will help.
Cons
- Clarity on the Terminology, architecture, including the environment (Neo, MultiCloud, Kyma etc).
- Education to the customers on the purpose of BTP who are confused on how to start and how to utilize.
- Clarity on which service exists in which Environment and a proper, clear roadmap. For now, even for some consulting organizations, this is fuzzy.
- The initial spend for the services/licenses and the issues to go through to setup all the environments, global accounts, sub accounts, integration with Corp Identity providers is too much of work at the moment. It is currently outweighing the ROI.
- Simplifying the SAP Business Technology Platform understanding, setup time based on what is bought by customers is very compelling.
- Cloud Solutions
- Integration with Other Systems
Do you think SAP Business Technology Platform delivers good value for the price?
Yes
Are you happy with SAP Business Technology Platform's feature set?
Yes
Did SAP Business Technology Platform live up to sales and marketing promises?
No
Did implementation of SAP Business Technology Platform go as expected?
No
Would you buy SAP Business Technology Platform again?
Yes
SAP Business Technology Platform Feature Ratings
Using SAP Business Technology Platform
- Integration suite
- extension suite
- SAC
- Data Intelligence, Data Warehouse Cloud
- Extend successfactors product and many usecases
- Integration between SAP systems (ECC/S4) with Amazon Market Place
- Use process automation, workflow, Document Extraction service, OCR services and build a product for utility companies
- similar to the explanations given in the previous question
Evaluating SAP Business Technology Platform and Competitors
Yes - non SAP RPA solutions, Databases from other product vendors
More or less the same
SAP Business Technology Platform Support
Pros | Cons |
---|---|
Kept well informed | Slow Resolution Poor followup Problems left unsolved Difficult to get immediate help Slow Initial Response |
No. TDD licenses only
Tough to say positive for this. For example, an ongoing Workzone issue was resolved (Or steps were provided for resolution), only after month to month and half struggle. Either way, from a ever changing names of products/services standpoint, while teams are getting themselves educated, support systems for these products too must be made better.
Using SAP Business Technology Platform
Pros | Cons |
---|---|
Like to use | Unnecessarily complex Difficult to use Slow to learn Cumbersome Lots to learn |
- Initial administrative, accounts, sub-accounts structure, provisioning CF environment, services etc. But, after that, its too disparate for even a small team to master/learn the technologies.
- CAP model based technologies
Upgrading SAP Business Technology Platform
Yes - A lot of hiccups in migrating from Neo to CF,
hiccups in migrating from PI/PO to SAP IS etc.
hiccups in migrating from PI/PO to SAP IS etc.
- probably not reached that stage of calling any of those benefits yet, but, in the long run, probably yes
- easier ways to migrate from older Neo to CF
- easier ways to migrate from Older other integration technologies to SAP IS
- easier, faster ways to migrate from Other data platforms to DWC, Datasphere etc.
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