Overall Satisfaction with Salesforce Service Cloud
Pros
- Web2Form helps us and save our effort to create form and submit it. Using simple web2case we are submitting the form to service cloud and generating a service request for user.
- Chatbot and instant messaging service
Cons
- Identifying error on the system for triggering the query or ticket creation is complex
- Easy navigation can be possible
- It has so many out of the box feature available that save the development efforts and cost of company
- Easy to implement various services and features
- CedCommerce Marketplace Software (B2C) and Adobe Marketing Cloud
Comments
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