Most robust tool but not the easiest to use.
Overall Satisfaction with Salesforce.com
Salesforce is being used across the whole organization to manage prospect and current client data. It allows us to manage data between different offices (and now between different homes with work from home now). Because we are a software company, it helps us to manage a lot of data that only exists digitally. Also, it offers the ability to communicate between departments on things like Sales and Customer Onboarding.
Pros
- Cloud collaboration
- Record keeping
- Reporting
- Metric Tracking
Cons
- User friendliness
- Automated record updates
- More seamless transitions between records
- Provides a one-stop shop for all client data.
- Allows accurate reporting for Sales and Marketing.
- Awkward user interface tends to add a lot more admin time to day-to-day.
Pipedrive is good for a small business and managing that in a seamless and simple matter but it's easy to outgrow. For larger companies, I think Salesforce is much more appropriate. It's a more robust system and allows for all sorts of report customizations which I think becomes a really important aspect the bigger your company is. Salesforce allows for a lot of different integrations so that enables you to use specific tools that will assist you further without the bogging down of double data entry or data living in separate environments. It all connects so you're not wondering where you might have data residing. No digital paper shuffling here!
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Sales Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Sales Cloud again?
Yes
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