using this for a decade
February 07, 2019
using this for a decade
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/d4528173fc41413f53148c502d0996e8d0e96107/images/no_photo.png)
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Commerce Cloud
Currently just for the eCommerce organization as a back-end platform solution. We share data across the organization, but do not use SF as a CRM system.
Pros
- Back-end platform integration with Demandware. SFCC didn't really touch or update the integration that would have disrupted current customers.
- Access to subject matter experts within the SalesForce organization. Great to run ideas by, speak about new innovations and work on BETA programs.
- Documentation across all areas needed on their platform. Open forums allow you to work with and brainstorm with other experts.
Cons
- Need responsive platforms for people to quickly work on the go
- Quicker feedback from account managers
- Better training (for free for new company employees)
- We've seen 100% + growth YoY since we launched
- Ability to quickly make and implement decisions to positively impact business goals
- High returns rates + high shipping costs have a negative ROI
I've used SFCC/Demandware the last 10 years. Switched from GSI, but I only used them for about a year.
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