Salesforce CMS - The best content partner
March 07, 2025

Salesforce CMS - The best content partner

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

We are using Salesforce CMS as
CRM tool where we have all the business needs in one place such as Content
creation,managent,scheduling collboration many more things it does, Majority of
our organization data stored here. also it helps for the reports
that we use every business reviews that we have with the clients and
its secured as well.

Pros

  • It does great job in content organization and alligning as per our need
  • It has enormous potential to so various integrations which helps in data gathering.
  • I can confidently say that It has all Security norms set as needed to keep data safe.

Cons

  • Initial installtion could have been better
  • Still has bugs relating to graphs and in resolution kind of stuff.
  • Customization is not that simple
  • It saved lot of manual efforts in creating the content for our product while sales
  • For sales team this is one of the great tool and its helping us lot
  • Major benefit is its API integration so we can collite data easily
By keeping room for some more improvement I would consider 8 points out if 10 but it really works well when it comes to data or content creation also helps lot in clients reports and during sales also it helps alot
Salesforce CMS is way beyond the other tools in its performamce also





Content Integration,






Publishing,






Localization there are many fetures where it leads

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

Yes

Did implementation of Salesforce CMS go as expected?

Yes

Would you buy Salesforce CMS again?

Yes

If you are looking for any of the following features, in yout organization,simply go for it.








Content
Creation
Content
Management
Content
Personalization
Multi
Channel Delivery
Content
Scheduling
Content
Analytics
Content
Collaboration
Content
Versioning
Content
Approval Workflows
Content
Search
Content
Tagging
Content
Templates
Content
Localization
Content
Security
Content
Integration
Content
Api
Content
Preview
Content
Publishing
Content
Archiving
Content
Performance Tracking

Salesforce CMS Feature Ratings

7.3
WYSIWYG editor
7
Code quality / cleanliness
8
Admin section
7
Page templates
8
Library of website themes
8
Mobile optimization / responsive design
5
Publishing workflow
6
Form generator
9
6.4
Content taxonomy
3
SEO support
8
Bulk management
9
Availability / breadth of extensions
6
Community / comment management
6
9.5
API
10
Internationalization / multi-language
9
9.0
Role-based user permissions
9
CMS programming language or framework ()
Not Rated

Using Salesforce CMS

15 - 
Content
Creation
Content
Management
Content
Personalization
Multi
Channel Delivery
Content
Scheduling
Content
Analytics
10 - They should be quick learner and understand the UI side part thats enough to manage this
  • Reports creation for our client visit meetings this tool plays major role
  • Content Integration it does really well
  • Content Publishing
  • Content Localization
  • Content Versioning it does properly and helps in tracking
  • Content Personalization
  • This may help in broadcasting our organization socially
  • May be some AI feature helps Content Analytics
  • More Integrations
Since all my daily works purely depends upon the content I cant even imagine workload without this tool so I will go for renew for sure

Evaluating Salesforce CMS and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
It can be hosted in cloud as well and it has maximum features to support other 3rd party applications and easy to integrate with them and easy to understand and use
I am impressed with the current feautes whatever they giving definitely I will think of it and go for it again same product

Salesforce CMS Implementation

I joined post the installtion so not aware much of it but as per feedback its not that hard to setup
  • Implemented in-house
Change management was minimal - Change management was minimal here as we are not dependent on that for the implementation hence.
  • Integrations with current apps
  • initial performance

Salesforce CMS Training

  • In-Person Training
  • No Training
Since I attended training from one of our senior resource in organizations I didn't face any issues
yeah we can learn without training as well it may take bit of time but we can learn

Configuring Salesforce CMS

Initial configuration is bit harder comperatively but later it wl be easy to use
We can follow guidelines to setup
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing as sucu which I can write

Salesforce CMS Support

I have contacted them in the initial setup and till we get some more hands-on so its really good
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not purchased premium one with regular one we are able to achive needs whatev we need so
When we had performance issues with the CMS tool we go good supprt till it resolves.

Using Salesforce CMS

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Requires technical support
  • Content Creation
  • Multi Channel Delivery
  • Content Integration
  • Content API Integration
  • Content Archiving
  • Content Analytics
Yes, but I don't use it

Salesforce CMS Reliability

Its highly reliable when it comes to usage with high availability and robust infrastructure
Seen very least outages and it would took more time hardley not more than 10 mins that to with prior advance notice
Its very quick and not facing any issus in loading if we have good internet bandwidth then it works very well and doesnt gives any issues

Integrating Salesforce CMS

We have integrated CMS with Mulesoft tool for our internal usage to get some data and it works very well
  • Mulesoft
  • Workday
  • confluence
  • pagerduty
  • Jira
If we approch definetely they will support
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • ETL tools
It supports majority if API integration services so we can use

Relationship with Salesforce

I had good experience with them from sales to till day
they are reachable post sales as well
Pricing
support expansion
dedicated support line
I wasnt involved in pricing part so cant answer for this
Go with your complete requirement

Upgrading Salesforce CMS

  • with new upgrades we can use system to the fullest.
  • lot of security features improved
  • Automation Features
  • usage of AI

Comments

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