Administrator Review
September 01, 2020

Administrator Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

The entire organization uses Salesforce; however, this specific content editor is used in our IT department. It is being used to create in-training videos and media that we can then share with the organization. It solves a business problems by creating visual content that improves training and development.

Pros

  • Video Content Logic
  • Inter-capability with SalesForce CRM
  • One Account Login for the staff.

Cons

  • More marketing to companies
  • Training for using the CMS
  • Cost compared to competitors
  • Keeps staff retained through the content visuals
  • Streamlines employment on-boarding which saves on cost
  • Integration with other product and is a package savings long-term for the organization.
Workday - this is more readily used for providing training content.
Providing training content to the staff with video presentation is what CMS does the best. It is least appropriate for payroll and other software platforms that are already providing training to the staff.

Salesforce CMS Feature Ratings

WYSIWYG editor
7
Code quality / cleanliness
8
Admin section
8
Page templates
6
Library of website themes
8
Mobile optimization / responsive design
8
Publishing workflow
8
Form generator
8
Content taxonomy
7
SEO support
8
Bulk management
8
Availability / breadth of extensions
8
Community / comment management
7
API
9
Internationalization / multi-language
9
Role-based user permissions
8

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