RUN is well-organized, efficient, and very user-friendly
June 24, 2024
RUN is well-organized, efficient, and very user-friendly
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with RUN Powered by ADP®
I constantly utilize the HR HelpDesk. I have a lawyer that I converse with but it is always nice to have another opinion from a trusted source regarding matters of compliance and legal. I have looked at the Employee Handbook Wizard and intend to utilize it within the next few months, I like how it will automatically show what you need to include in your handbook and keep you updated as new laws are being rolled out.
We use RUN Powered by ADP for timekeeping, Payroll, hiring, and onboarding. The hiring tool is very effective as it allows us to post our jobs across multiple platforms using the Career Plug tool. We also use RUN to stay up to date on recent law changes that may affect compliance. We have four separate entities that we manage within one RUN account.
Pros
- I like the HR section of RUN. I enjoy using it to stay up to date on the laws. It provides updates each month categorized by State and Federal law changes. There is also a great HR Compliance Database that helps me to make decisions and create policies that keep our entities compliant.
- The customer service within RUN is great. Each time I use the chat feature, I am promptly helped and the associates ensure my issues are resolved. I really appreciate being able to quickly use the chat feature 24/7 when I have questions or need help.
- I enjoy the Reports feature within ADP. To ensure our P&L is accurate and costs are allocated properly, I constantly run Payroll detail reports. This also helps me when I am making the annual HR budget or need to pull wages for other parties.
Cons
- Our managers sometimes have trouble approving timecards and PTO requests. They don't always get alert when their team puts requests in. Also, they are often taken to the wrong page when they get a PTO request alert with a link in it. The link often takes them to Wisely instead of the proper page to approve requests.
- We have two new entities that have upgraded timekeeping applications that are within RUN. I can only track hours based on pay periods, there is no monthly report that shows me hours worked. This is difficult because I need this number for a monthly KPI we track.
- When I assign training videos in ADP, my employees will receive an email with a link to the training, however, the link never works or takes them to the correct page to watch the assigned videos. I am not sure why.
- The job posting feature in Career Plug has helped us to save over $3,000 annually. Before we utilized this feature, we were only using Indeed to post jobs and recruit candidates. This limited our visibility and put a lot of pressure on the hiring managers as we had to "pay per resume" if we did not decline candidates within a specific timeframe. Now we have more visibility, less hiring costs, more time to review resumes, and better candidate pools by using the Career Plug feature provided by RUN.
- In the past year we have opened two new entities within ADP. The team that helps to set up new accounts has been extremely timely and helpful. This has created a seamless process. It is very beneficial that I can access all four entities under one account within RUN.
- I love that I can add users within RUN and give them different access depending on what I need them to do in the platform. It is great that we can add our Accountant to help with our GL and that I can add managers to have visibility on certain things.
All of our employees use ADP Employee Access. They mostly use this to request PTO, view their timeclocks, view their paychecks, and retrieve their W2s. I am glad they have access to all of these tools so I don't have to constantly look things up for them. I am also glad they can see their clocks and their paychecks to offer them peace of mind and allow them to ask questions.
I have only used the mobile app once. I have it on my phone just in case there is ever an emergency and I need to pay someone while I am out on PTO or out of the office for any reason. The one time I used it, I was double checking that the Payroll was run correctly because an employee had a concern at 8 pm. The mobile app was extremely user friendly and very easy to use.
At my current company, we have always used RUN. It was the first platform our owners purchased and they have been using it since 2020 now. I have some experience using Workday Payroll and Workforce Management in a couple of my past roles. Overall, RUN has much more functionality, offers more features, and is more user friendly. The customer service is also more expedient.
Do you think RUN Powered by ADP® delivers good value for the price?
Yes
Are you happy with RUN Powered by ADP®'s feature set?
Yes
Did RUN Powered by ADP® live up to sales and marketing promises?
Yes
Did implementation of RUN Powered by ADP® go as expected?
I wasn't involved with the implementation phase
Would you buy RUN Powered by ADP® again?
Yes
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