Contact Center solution with a lot of versatility
Updated August 23, 2023
Contact Center solution with a lot of versatility
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCentral Contact Center
We use RingCentral Contact Center as our queue for service related calls. It allows us to place calls in a queue and answer them in order that we receive them. We also have chatting that is routed through the Contact Center.
Pros
- Call Routing
- Call Queues
- Omnichannel
Cons
- Interface looks out of date
- Product is actually ran through Nice InContact
- Support is poor
- Less Data Entry, Time Saved
- More Information at Agent's Fingertips
- Easier call routing
- Zoom Phone, Sangoma Switchvox, formerly from Digium, Talkdesk, Genesys Cloud CX (formerly Genesys Cloud) and NICE CXone (formerly NICE inContact)
RingCentral had the best uniform platform to blend our call center with our mobile users, had the best native contact center and a good Salesforce connection.
Do you think RingCentral Contact Center delivers good value for the price?
Yes
Are you happy with RingCentral Contact Center's feature set?
Yes
Did RingCentral Contact Center live up to sales and marketing promises?
Yes
Did implementation of RingCentral Contact Center go as expected?
Yes
Would you buy RingCentral Contact Center again?
Yes
RingCentral Contact Center Feature Ratings
Using RingCentral Contact Center
Pros | Cons |
---|---|
Like to use Well integrated Feel confident using | Unnecessarily complex Difficult to use Requires technical support Slow to learn Cumbersome Lots to learn |
- The ability to use a deskphone or desktop app is great
- The reporting is great
- Once you are up and running, it doesn't need much maintenance
- Setting up the IVR
- Updating settings/rules
- Learning the system takes a lot of time
Comments
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