Item: ReviewTrackers
Rating: 8
Author: Verified User

Overall Satisfaction with Review Trackers

Use Cases and Deployment Scope

My client primarily uses Review Trackers to be notified of reviews so they can respond accordingly. We tried to use it to help get more reviews but have not been as successful at that as we had hoped. The tracking however is very helpful in reputation management. Our client did not have a lot of faith in the process of requesting reviews via the interface.

Pros and Cons

Pros

Customer Service
Communication/Tips/Webinars

Cons

We have not utilized all of the functionality.

Return on Investment

We have not been able to measure ROI.

Other Software Used

HubSpot, Basecamp, Dropbox for Business

Likelihood to Recommend

Review Trackers is great if [you're] trying to keep track of your online reputation.

Comments

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Brian Sparker
(Vendor Representative) commented 9 years ago
Thanks for the feedback, especially on the request review tools. We are actively working to provide more education on this feature, which we hope will help our customers utilize it's full potential.

Marketing Manager