Not bad, not great... | TrustRadius

Overall Satisfaction with Review Trackers

Use Cases and Deployment Scope

As part of our marketing department, we use reviewtrackers to monitor and respond to 14 different restaurants on multiple social media platforms.

Pros and Cons

Pros

Alert updates
Easy to navigate website
Easy to respond

Cons

Sometimes updates are slow

Return on Investment

Better customer service due to notifications
But, most of the review sites already send notifications via email

Alternatives Considered

This is the only tracking service I have used other than relying on the emails from the review sites themselves.

Other Software Used

Likelihood to Recommend

No.

Comments

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Brian Sparker
(Vendor Representative) commented 7 years ago
Thank you for leaving a review and sharing your feedback. Hopefully you're enjoying better reviews after the improvements you're making to the customer experience. Let us know if you have any questions, always happy to help.