Item: LogMeIn Rescue
Rating: 10
Author: Verified User

Overall Satisfaction with Rescue

Use Cases and Deployment Scope

This software is perfect because it is easy to use and offers IT support at any time of the day. This is reliable because there are times you forgot the so many logins you have. Remote users are able to follow the instructions easily and allow the technicians to connect remotely to their machines for troubleshooting. The connection is very quick. Lots of options but I only use the file transfer feature to transfer files I need to install on the remote machine

Pros and Cons

Pros

Fast to open
Fast to connect
No Crashes

Cons

Make it work on mobile devices
nothing to add

Return on Investment

I think customer satisfaction is the best ROI

Alternatives Considered

Splashtop

Rescue is faster for sure and is very stable. I do like the ability to use Splashtop from my phone/tablet if I have to.

Key Insights

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Likelihood to Recommend

My mother calls and states that "nothing is working" With rescue, I am able to log in from my house and see what is going on and assist her. It is always easier to be able to see exactly what the caller sees and not try to build a picture in your head.

LogMeIn Rescue Feature Ratings

Comments

Please log in to join the conversation

Just another Rescue user story