Rescue to the Rescue!
September 05, 2022
Rescue to the Rescue!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rescue
We use Rescue to provide Tier 3 remote engineering support to our international manufacturing centers. We can connect to our fully automated production lines as well as our manned stations to perform diagnostics and advanced troubleshooting from our design center, home, or anywhere. Our on-site technicians and engineers also utilize the software to monitor and control the machines from home or their desks. Rescue also gives us the flexibility and security to allow equipment vendors to join our remote connection sessions when setting up new manufacturing machinery for the first time, or if a critical failure occurs that our team cannot diagnose and correct.
Pros
- Security.
- Connect from anywhere.
- Not limited to internal users.
Cons
- Lack of remote deployment.
- High cost versus competitors.
- The administrative console is a little clunky.
- Reducing the number of international flights to provide rapid support.
- Greater flexibility for workers able to work remotely and still provide support.
- Avoid costs of having vendors come onsite to provide support in person.
- SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware is the cheaper option by far and had the ability to be remotely deployed, but it was limited to PCs and users within our domain. Rescue allows us to connect to our systems that are in locations that are off our primary domain and gives us a secure environment to allow vendors remote access if we require their assistance. Rescue has become the standard for our IT department to provide assistance to regular users and we have now leveraged that to allow engineering resources to support the production lines.
Do you think LogMeIn Rescue delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue's feature set?
Yes
Did LogMeIn Rescue live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue go as expected?
Yes
Would you buy LogMeIn Rescue again?
Yes
Comments
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