Ramp review
May 24, 2024

Ramp review

Lisa Baker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ramp

We use Ramp for Employee expenses, reimbursements as well as paying vendors. Moving over to Ramp allowed us to review expenses in real time which solved a huge problem for our business. It also allowed us to reimburse Employees expenses as they were submitted not just once a month.

Pros

  • Automatically matching receipts from email integration
  • Reminding employees that a receipt and/or memo needs to be added to their expense
  • Automatic coding of expenses based on settings in the system

Cons

  • The system does not allow you to sort on all columns in some of the areas (not consistent from one screen to another).
  • When bills are entered in as a Bill Pay, the expense doesn't show up in a csv file until it is paid but it needs to be expensed in the system as the date of the Invoice.
  • If a vendor is paid through a credit card transaction as well as Bill Pay, you have to look at two different places in the system to see the details.
  • We went from spending $1,000+ per month for a credit card expense management application to earning 1.5% cashback on all purchases.
  • The time to review all credit card expenses and employee reimbursements spent per month was decreased significantly (estimated 80%).
  • Ramp is constantly improving the application.
  • I do not like the fact that I cannot call and speak to support or chat with support directly (not AI).
SAP Concur was a very clunky hard to use system. Ramp was easy to setup and implement, very user friendly and most importantly real time data.

Do you think Ramp delivers good value for the price?

Yes

Are you happy with Ramp's feature set?

Yes

Did Ramp live up to sales and marketing promises?

Yes

Did implementation of Ramp go as expected?

Yes

Would you buy Ramp again?

Yes

Ramp is an excellent system for employee credit card expenses and reimbursements. It is very user friendly and easy to use. I love that everything is real time and you can see actionable data such as travel expenses for a specific trip. Data can be sliced and diced in many different ways to find what you are looking for.

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