Quickbase powers our whole business.
Overall Satisfaction with Quickbase
We use Quickbase to run our entire business. We're a Quickbase partner and solution provider for Quickbase, so when customers need a solution on the platform, we build those solutions to spec from the ground up. What we build depends on the client's needs. They might need an inventory solution, a purchasing solution, a CRM, or an HR management solution, etc. But we drink our own Koolade, and use the same platform extensively in all areas of our business...from quoting, invoicing, time tracking and ticket management, HR/employee onboarding, quarterly reviews, vendor/partner management, marketing campaign management, and more. As a CRM tool, we use Quickbase to manage all of our clients, prospects, sales pipeline, and open opportunities for each client. We're able to track all the activities and conversations so that anyone from our team can pull up a client and know where things are at, status, next steps, etc. And, we've built out extensive reporting and KPI Dashboards so our leadership team has strategic visibility at a high level, and the ability to drill down into the details as needed. We couldn't run our business without Quickbase!
Pros
- The best use case is taking those clunky Excel spreadsheets and building an app that enables a workflow to be built around the data and exponentially improving collaboration and reporting.
Cons
- One of the areas that Quickbase could be better is on connectivity to other products. Quickbase is building out an integration platform called Pipelines, and does have an Open API, so the ability is there. It covers the major hitters, like Salesforce integration, Gmail, Google Docs, etc. But, the world is full of apps and there's people using thousands of different tools in their business. QuickBase can actually take some of those tools and build out the solution within its own platform, making some of those other apps obsolete. But as a business, I might have 10 different tools that my client or staff is using, and changing isn't in scope right now. Quickbase doesn't have a plug and play solution to integrate everything a client might be using. So being able to connect to more of the tools that everyday businesses are using would be an area of opportunity. But the list of capabilities IS growing every year.
Do you think Quickbase delivers good value for the price?
Yes
Are you happy with Quickbase's feature set?
Yes
Did Quickbase live up to sales and marketing promises?
Yes
Did implementation of Quickbase go as expected?
Yes
Would you buy Quickbase again?
Yes
Quickbase is just a very user friendly, low-code, robust solution that doesn't take a highly paid and extensive IT staff to maintain. There are certainly high-end features which benefit from skilled technical staff or outsourcing to a solution provider, but for day to day use of the platform, Quickbase is built to be a self-service tool. We don't like solutions that can't be maintained by the users after we build them. Instead of handcuffing a client to a solution and needing us for every little thing, we like that Quickbase can be a right fit for different types of clients, large and small.
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