Item: Coveo Qubit
Rating: 9
Author: Verified User

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

We currently use Qubit in the optimisation section of the Digital department. It enables us to test out new functionality and/or things we think we solve problems customers are having before going forwards with the costly & timely process of implementing them on the site. We also have recently started using Qubit to segment our customers and serve them personalised content.

Pros and Cons

Pros

Customer segmentation
A/B & multivariant testing
Social Proof

Cons

Easier to use javascript / HTML / CSS editor
Automated personalisation

Likelihood to Recommend

Qubit is well suited for companies who need to provide a strong business case before implementing any new functionality / changes to their website.
It is also great for making in-day changes and showing different content to different types of customers

I wouldn't recommend it if you wanted to do only testing or only personalisation - it works best and is most cost effective when doing both together

Comments

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George Barker
(Vendor Representative) commented 7 years ago
Hi there - Firstly, thank you for writing a review of Qubit on TrustRadius - we always like to hear how the platform is being used and where we can make improvements. Segmenting customers and serving them personalized content is absolutely where you'll be able to unlock even more power from the platform. We're also looking at making improvements to the ease of use to get things live, so look out for that in the future. If you have any further feedback or thoughts, please don't hesitate to get in touch with customer success or me. Thanks again - George, Customer Advocacy at Qubit.

Great for personalisation & testing