Qubit are great for quantifying what difference a change to the website would make
March 04, 2016
Qubit are great for quantifying what difference a change to the website would make
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/b3b88fb8fee6b36f114ba4f859614b50bc7c3380/images/no_photo.png)
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Qubit
Qubit is being used on our website for A/B testing and visitor feedback. Running A/B tests enables us to make informed decisions as to what we would like to use/change on the website.
Pros
- Personal contact at Qubit - I always know who to reach out to rather than just having an impersonal support email.
- Lots of testing ideas coming from Qubit, so we can utilize best practices.
Cons
- Reporting on the data gathered on the website could be easier.
- Visitor opinion could have categories you could program rather than machine learning.
Qubit was already in place when I joined the company, so haven't tried alternatives.
Using Qubit
5 - Marketing, website content, customer insight
2 - Understanding website analytics - but no special skills really as Qubit is very self-sufficient and [customer support is] able to explain things in case of questions.
- A/B testing
- Tracking the customer experience with visitor opinion
- Online analytics
- Looking at our features and quantifying how well they are doing
- Enhancing the visitor opinion options
- Product recommendations
- Better website userfriendliness
- Understanding conversion drivers
Qubit Training
- In-person training
Qubit Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
They've always been quick to respond and did everything to investigate and solve any issues.
Using Qubit
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
Qubit Reliability
Integrating Qubit
- Tagging for IBM Digital Analytics
Qubit manages the tags needed for IBM Digital Analytics. Not sure on the difficulty as it was done before I joined.
- Not at the moment
Relationship with Qubit
I have found dealing with Qubit very easy, we have regular calls plus an account manager is always there for any ad hoc questions.
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