Item: Coveo Qubit
Rating: 7
Author: Alixandra Burn

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

Qubit Deliver is used within the digital team to implement and measure our A/B tests on desktop and mobile. We test across all sites and site areas and use the tool to build, monitor and analyse the success of tests.

Pros and Cons

Pros

Qubit have strong customer service and are great people to work with
Their technology is constantly improving and they're always ahead of the curve

Cons

Qubit's rapid growth has meant that they have, at times, been catching up with themselves in terms of internal resource which can have an impact on their clients

Return on Investment

Increased employee efficiency
Improved conversion

Likelihood to Recommend

Qubit is particularly useful if your business wants to run onsite testing but requires a managed service and don't want to implement and analyse all in house. They also have a range of clients so chances are they have experience running tests with a number of businesses within your industry.

Using Qubit

Likelihood to Renew

I will not actively be involved in renewal process so can only provide a neutral response

Qubit Implementation

Implementation Details / Implementation Partner

Don't know

Qubit Reliability

Scalability

Comments

Please log in to join the conversation

Laura Kightlinger
commented 8 years ago
Hi Alixandra, Thank you so much for your feedback. It is great to hear that our platform has continually evolved to meet your needs and that you have received good service from your account team. You are right, we are expanding rapidly, and we are continually investing to be sure our clients are not affected by our growth. Please do let us know if at any time we are not meeting your expectations - we value hearing feedback from our clients. Thank you again for taking the time to share your thoughts. - Laura, Head of Customer Success at Qubit

About working with Qubit

Modules Used