Punchh Packs a Punch
Overall Satisfaction with Punchh
Punchh is our primary rewards system that we have connected to our restaurant app. It is also being used as our central CRM that houses all of our guest information for people that subscribe to our newsletter and are loyalty app users. It addresses the need to reward and track guest usage throughout the fast-food system we have built.
Pros
- Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
Cons
- User Interface. The backend of Punchh is a mess. It will never take less than an hour to do even simple tasks. There is really a need for improvement with how things are laid out and navigation.
- Reporting. The reporting backend of Punchh is weak. There is no dashboard past the home screen and you are left combing through CSV files on pretty much everything.
- We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
- It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.
Do you think PAR Punchh delivers good value for the price?
Yes
Are you happy with PAR Punchh's feature set?
Yes
Did PAR Punchh live up to sales and marketing promises?
Yes
Did implementation of PAR Punchh go as expected?
Yes
Would you buy PAR Punchh again?
Yes
Comments
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