Satisfied and Worth It
Updated May 06, 2021
Satisfied and Worth It
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Prophix
Prophix is being used for our financial reporting, budgeting, forecasting, and personnel planning needs. We have a unique user for each department within the organization. The initial business problem addressed by Prophix was a need for financial reports to seamlessly get to our end-users. Prior to Prophix, our reports would be ready within 3-4 days after closing the month. Today we cut that down to 1 day!
Pros
- Less time formatting reports equals more time analyzing.
- Unique dashboards for groups of users.
- Personnel planning allows for various scenarios.
Cons
- More color options for charts.
- Streamlined exporting financial reports to end-users from 3-4 days to just under 1 day.
- Annual budget and personnel planning can be done seamlessly through the same program allowing more time to review and make informed decisions.
Prophix has helped significantly shorten our budget process to complete in just under 2 months. Budget managers are able to utilize the Prophix workflow to input their specific areas and the results consolidate automatically and populated onto our financial reports for further analysis. Budget approvers can easily pull up individual or roll-ups and drill down to the GL level if needed.
The imports from our ERP and other 3rd party sources are done with a click of a button through the Process Manager feature. This was set up at implementation and has been a great experience seeing how quickly the data transfer over. If there are any discrepancies the error log will inform you if there is a newly created GL code and is easy to reconcile.
Our prior resource was on-premise, however we wanted to move to a private cloud, Prophix allowed that for us. The flexibility that they have to do both is important because some companies may not be ready to move on to a cloud, so the solutions that Prophix provide can still be provided no matter which you decide to deploy.
Do you think Prophix delivers good value for the price?
Yes
Are you happy with Prophix's feature set?
Yes
Did Prophix live up to sales and marketing promises?
Yes
Did implementation of Prophix go as expected?
Yes
Would you buy Prophix again?
Yes
When deciding on a new solution 2 years ago, we were transitioning from using Microsoft Forecaster which was outdated. The two solutions that stood out were Prophix and Solver BI360. Prophix became our solution of choice due to the ease of use, workflow, financial reporting, forecasting, budgeting, dashboards, and personnel planning capabilities.
Prophix Feature Ratings
Prophix Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We did purchase the Customer Success service provided by Prophix. It helped us mostly during post-implementation, once the consultant left off-site we were able to reach out and instantly receive support for any technical questions. It is helpful for new customers to receive this assistance and reassuring that the team is able to work through any issues that may arise.
Yes - We did experience an issue with our data connection with our ERP. The response time was quick and the consultant was able to work with our IT team directly to figure our the issue and reinstall some necessary updates on our end. Overall we were satisfied and the issue was resolved.
When we transitioned into a new fiscal year, we had an error that completed deleted our prior year data and there was an upcoming Board meeting to review those financials. Prophix was able to escalate the issue to their support team and they helped resolve the issue. The quick response from Prophix proves they have an exceptional support team.
Prophix Training
- Online training
- in-person training
Once the implementation consultant leaves, there is a period of self-learning through both Prophix Academy training videos and just using the system daily. The hands-on self-training is doable but I would not recommend it without first utilizing the training videos first. There are a number of features that a new user will need to become familiar with before being able to build and create.
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