Personalized Support, A True Partnership
Overall Satisfaction with PowerReviews
We used PowerReviews for our eCommerce website. We collected over 4,000 reviews, plus questions and answers on our products. We used it to give UGC on our site, from real customers, to support the quality of our products as well as the value of our brand and our support.
Pros
- Account Support. We had a great account manager for years who was with us through mergers with BV and post-cancellation of their merger. She provided excellent support, cared about our success, and took effort to know (and remember) us as clients.
- Technical Support. We usually had less than a day turnaround for technical questions. We often needed support beyond most customers to achieve what we as a development team needed, and PR was always happy to oblige.
- Stability. We never had significant outages or a lack of features. PR started to really improve the platform, once they broke out on their own (again.)
Cons
- Vision. As noted, the BV merger set them back a bit, and while they are working hard, the platform is slightly dated.
- Responsive support. Again, this is just an area where they are making efforts, but it feels behind.
- I can only imagine positive impact, but as PR was set up as a vendor when I came aboard, I have never known life (or conversion rate) without them.
We are currently using BazaarVoice and while the platform is nice, the transition from PR has been very rough. Our account management seems spread too thin, and has outright acknowledged that they misplaced our notes. This has felt sloppy in comparison to PR.
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