Worth it!
August 23, 2018

Worth it!

Ethan Dunn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerDMS

Our agency utilizes the full package of PowerDMS! From documents and policy management, to training and accreditation. Every employee uses the program! It cuts down on the paper filing of training records like in the past.

Pros

  • Training management
  • Document management
  • Creation of certificates within the software.

Cons

  • Most of my complaints or suggestions are regarding the iPhone app. I wish there were more administrative functions on the app, such as approving workflows from training requests or document approvals, along with managing user profiles such as password resets.
  • We've spent a lot of money on PowerDMS over the years but it was found to be worthwhile.
Haven't used any others.
Very worthwhile for policy and procedure management. The ability to revise and republish a document instantly to everyone is fantastic! And the ability to schedule a review based on a particular time frame or date is absolutely awesome, and I'm ashamed we never realized this function prior to this year.

Using PowerDMS

300 - All employees of the sheriff's office....holds different positions.
5 - Our Professional Standards Division and Training Unit provide all support to the department. Most of us use PowerDMS throughout each work day so we are extremely familiar with it's functions.
  • Accreditation
  • Training Management
  • Policy Management
  • Started attaching scans of training certificates to get rid of the old filing cabinet system.
  • We want to create some sort of checks and balances system for approving people to work details based on required training.
  • We want to create a check list for acquired training to issue commisions.
because we will without a doubt continue using PowerDMS.

Evaluating PowerDMS and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
Our Sheriff wanted to become CALEA accredited and PowerDMS supported all the features we needed to best incorporate with CALEA.
I was not part of this process so I'm not sure.

PowerDMS Implementation

I was not part of this process.
Not sure - I was not part of this process.
  • Training the whole department for usage.

PowerDMS Support

Fantastic customer support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Our current CALEA Accreditation disappeared in the middle of our onsite assessment and they were able to recover it immediately!!!!!

Using PowerDMS

Great program.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
None
  • The policy management
  • Sometimes it's cumbersome to update training records or courses in bulk.
Yes - The app only allows you to view documents and nothing else. It would be nice to view training records.

Comments

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