Great software for product and CS teams!
Overall Satisfaction with Pendo.io
Our product team uses Pendo.io to do the following to:
- Understand and proactively react to overall client satisfaction
- Understand user behavior on the site to make smart decisions.
- Communicate to our users on a regular basis to keep them up to date and solicit feedback.
- Use the guide feature to solicit feedback and get volunteers for user interviews.
Pros
- Monitor behavior around the application to understand where they may be problems in usability.
- Let our users know about new capabilities as they are added through Pendo's guide feature.
- Launch and monitor NPS (work with customer service to schedule follow-up calls on responses).
Cons
- Would love to see a feedback capability added where users can submit freeform feedback. I would also want those users to be able to vote on that feedback. There are other tools that provide this, but I believe Pendo.io could provide a better product that is well integrated with the rest of their features.
- Better overall understanding of client satisfaction.
Comments
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