Pega Platform is a great knowledge base management system
May 01, 2024
Pega Platform is a great knowledge base management system
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise Edition
Overall Satisfaction with Pega Platform
We use Pega Platform as a knowledge base management system. Pega Platform allows us to store and update process and product related information that is then used by our Operations and Client Service teams. We have created templates and a custom taxonomy within Pega Platform that helps us ensure that the information is formatted and presented consistently.
- Makes it easy to categorize information
- Clear audit trail and page history
- Ability to create templates which speeds up content creation
- The search function sometimes provides irrelevant results
- The content editor sometimes is finicky to work with especially when there is a lot of charts, and expands.
- Would love to see some writing software embedded. Like an AI tool that helps users with writing and can make suggestions.
- Consistency with templates allows us to create content faster
- Consistent taxonomy and content layout also enables users to find information faster
- Easy editing process means we can make corrections and get the right information out the door quickly.
Pega Platform has more functionality that is relevant for our business such as templates, categories and an audit trail that helps us better manage our knowledge base. Ultimately these added features and the ability to also manage workflow within the same tool made it a no brainer. The only thing that Confluence did slightly better was the editor itself as it was a bit better when it comes to charts and expands which we use a lot in our processes. A minor thing that I'm sure Pega Platform will improve upon.
Do you think Pega Platform delivers good value for the price?
Not sure
Are you happy with Pega Platform's feature set?
Yes
Did Pega Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Pega Platform go as expected?
Yes
Would you buy Pega Platform again?
Yes