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Looking for a User Friendly HR & Payroll provider with AMAZING Customer Service? Paylocity is the provider for You!
May 07, 2024

Looking for a User Friendly HR & Payroll provider with AMAZING Customer Service? Paylocity is the provider for You!

Audra Jonson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I am the Compensation and Benefits Manager. I have Admin Access to Paylocity for various aspects at [...].
Benefits, Payroll, Recruiting, Garnishments, Time and Labor and HSA
  • Paylocity has the BEST Customer Service I have ever experienced, bar none
  • Paylocity is always making updates and improvements
  • Paylocity is User Friendly. The app is a wealth of information
  • Texting access via Community
  • Accessing your HSA account is an extensive process. I understand security, but at times it can be a bit ridiculous
  • You have to push for a pin to change an employees address, but not to look or change a social security number? Seems odd, but please don't give me one more pin to access that too. I have more pin notices on my phone from Paylocity then I do messages from family and friends.
  • Running and finding a report I need can be difficult. I normally have to request access from Service who gives me a peak article to read. I looked there first before calling
  • Less time doing things manually
  • Information is easy to access, because its available digitally
Its a way to offer encouragement and send out appreciation for our team and fellow coworkers. It builds morale

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity is definitely user friendly compared to other programs, but a times I feel nothing is a simple.
Example: Changing an employee to a Supervisor takes way too many steps. I have to go into SEVERAL tabs in order to make this change. (User Accounts, Time and Labor, HR and Payroll its a back and forth process)

Paylocity Feature Ratings

8.7
Employee demographic data
9
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
10
9.7
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
4.0
Report builder
4
Pre-built reports
4
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
10.0
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated