15+ Paychex Customer.
October 23, 2024

15+ Paychex Customer.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

I mainly use it to manage our company's retirement plan an average of five or more times yearly. I sometimes use it to obtain other general employee information. Another user uses the payroll section at least Bi-Weekly.

Pros

  • It provides a well account of Retirement Plan Account Information.
  • Alerts are sent to email when there is new information to access.
  • Employee access both online and thru app.
  • Paperless options.
  • Easy and quick access to paystubs and tax forms.
  • Easy employee retirement management.

Cons

  • Make it easier for employees to download the app without the employer sending a message.
  • Enable access to all sections for authorized administrators without the need for another administrator authorization.
  • Time Savings.
  • Benefit management and tracking.
  • Employee self-service.
Positively
When I contact Paychex, whether by phone or email, I always get solutions to my requests. Having dedicated representatives is also a big help; they keep me up to date on the ever-changing rules and regulations. On my recent call, the rep not only answered my question but also went above and beyond by showing me on the platform a couple of ways to see the information I needed.
Paychex offers much more than just tracking employee attendance and managing employee records. It offers Payroll services, Human Resource Services, Retirement Services, On-Boarding Services, Employee-Self Services, Employee Benefits Management, Employee Handbook Services, Custom accruals for Paid Time, Sick Pay, and other accruals. Paychex also helps to comply with state mandatory postings and provides training on various topics. Plus, much more.

Do you think Paychex delivers good value for the price?

Yes

Are you happy with Paychex's feature set?

Yes

Did Paychex live up to sales and marketing promises?

Yes

Did implementation of Paychex go as expected?

Yes

Would you buy Paychex again?

Yes

We have been a Paychex customer for over 15 years. Since switching over, our payroll process has been more straightforward to manage than our previous time system, where we had to total worked hours manually. This was very important when our employee count was over 50 employees. The added services provided by Paychex have dramatically improved our Human Resources department's job.
As an employer, it is well suited to access employee information from anywhere at any time with security features improved. When logging in from work, I prefer not to get an access code sent to my personal phone. An option for business email would be great. And when logging in to my personal account, I prefer not to have access to a business account.

Paychex Feature Ratings

8.8
Employee demographic data
10
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
9.2
Pay calculation
10
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
8
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
8.5
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
8
8.0
Tracking of all physical assets
8
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
Performance and Goals ()
Not Rated
7.6
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
7
Applicant Tracking
7
Notifications and Alerts
7

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