PagerDuty - a must have for on call and high availability teams
November 30, 2022

PagerDuty - a must have for on call and high availability teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We used PagerDuty (PD) in our CS team to get alerts when urgent customer requests would come into support. Our engineering team would use it to send urgent alerts to the on call contact in the event of a system failure or abnormality that was time sensitive.

Pros

  • System integration features and options
  • Highly customizable on call schedules
  • Reliable round robin escalations

Cons

  • Cost, the service is very expensive.
  • Better support for multi phone numbers for the same person.
  • Multi tier and multi team escalation features
  • Multiple alert mediums: Email, app notification, text, call
  • Multi system integration
  • Flexible app support
  • We've reduced our time to respond to urgent tickets and outages by 40%
  • We've improved CSAT by 37%
  • We've recovered systems 59% more quickly
We've never ran into an outage while using PagerDuty. It's been rock solid.
We've used it in Zendesk, Email clients, server logging systems and AWS. It's been a game changer.
We didn't use this feature.
We did not use this.
We've only used PagerDuty

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

PagerDuty is great for any team that has an on call schedule and relies on email alerts, server logs, or any other system that creates or sends messaging that can be detected by PagerDuty which will activate the escalation logic.

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