Customer Experience
Overall Satisfaction with Oracle Service Cloud
Oracle Service Cloud is our CRM used by a significant portion of our organization. We are able to see all interactions with a customer in Oracle.
Pros
- One location for all customer interactions
- One place for email, chat, knowledgebase
- Robust with numerous ways to customize for branding
Cons
- Emerging technology integration to provide more API to link with CRM
- Provides immediate information to our front line staff on previous interactions with a specific customer.
- Deflects potential contacts providing immediate answers to customer questions
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