OSC - easy data entry, but not intuitive
Updated May 11, 2018

OSC - easy data entry, but not intuitive

Amy Beyer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle Sales Cloud is being utilized by our sales and marketing departments primarily for customer relationship management purposes. It allows us to track basic contact data, demographic information as well as specific homebuilding desires.

Pros

  • The ease of which to create and edit contacts.
  • The ability to send mass sales campaigns and track recipient results.
  • The ability to create custom reports and dashboards.

Cons

  • The ability to mass update Activities based on Opportunity changes.
  • The ability to select contacts for Sales Campaigns based on Opportunity Info.
  • The lack of intuitiveness that hinders user adoption.
  • The cost incurred by using a 3rd party implementer is more expensive than using Oracle Sales Cloud iteself.
  • Allows us finally a way to track the sales staff actual use of the system and enforce adoption.
Simplified UI and being able to manage what users see/do based on role is helpful to maintain the quality and ease of use. It takes an IT guru or 3rd party implementer to help maintain all our customization and make sure each upgrade goes smoothly.

Comments

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