Worst POS experience in my tenured career
Overall Satisfaction with Oracle Hospitality
I use Oracle Simphony as a POS solution in our three restaurants. The system should address several problems, but unfortunately has only created more for our team. In my opinion, the support is unknowledgeable about their own product and has to escalate every single ticket, resulting in tickets being open for weeks, months, and in our case years... yes years.
Pros
- none
- none
- none
Cons
- Basic functionality
- user navigation
- support
- none
- none
- none
- There has been zero return on investment
- We are throwing out $20k in equipment because we've decided it is better to move forward with another provider and eat the cost
- Guest relations have taken a decline because of the ongoing issues that are forever unresolved
Do you think Oracle Hospitality - MICROS POS delivers good value for the price?
No
Are you happy with Oracle Hospitality - MICROS POS's feature set?
No
Did Oracle Hospitality - MICROS POS live up to sales and marketing promises?
No
Did implementation of Oracle Hospitality - MICROS POS go as expected?
No
Would you buy Oracle Hospitality - MICROS POS again?
No
Comments
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