Engagement Cloud 2019
Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)
We are currently in the programming stage, this will be used by all customer service and support dept. We hope that this will allow for greater visibility in all depts and personalize the customer experience
Pros
- unsure, haven's started using it
Cons
- Based on recent meetings it appears there are some issues with unneeded clicks
- i do not know
Comments
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