Overall Excellent product!!
Updated May 29, 2024
Overall Excellent product!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with OnPay
[It's] used across the whole agency. It makes payroll processing easy to use and the customer service has been excellent from initial setup, agency changes with how we process payroll, and added incentives with regards to bonuses, 401k, etc. I have yet to discover any changes needed for our company.
Pros
- Ease of use
- User-friendly
- Web based and mobile use
Cons
- None
- Ease of use
- Multi-use across platform
- Ability to download
- Customer service walk through
- Employee guidance
- Ability to view
I've never used another.
Do you think OnPay delivers good value for the price?
Yes
Are you happy with OnPay's feature set?
Yes
Did OnPay live up to sales and marketing promises?
Yes
Did implementation of OnPay go as expected?
Yes
Would you buy OnPay again?
Yes
OnPay Feature Ratings
Using OnPay
20 - Employees
- Ease of use
- Payroll
- PTO request
- No changes
Evaluating OnPay and Competitors
OnPay Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled
OnPay Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Due to payroll
Always provided previously
Using OnPay
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- All
- None
Comments
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