OneSpan Sign review
November 05, 2019

OneSpan Sign review

Hamza Syed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSpan Sign (formerly eSignLive)

We have integrated this tool with our account opening process. When the financial advisor is done doing the data entry in our system and generates the forms package, we use OneSpan to get the package electronically signed by the client(s) and the advisor.

We also use this tool on ad-hoc basis anytime we need a group of advisors to sign some documents electronically.

Pros

  • Very good API set.
  • Great documentation of the APIs.
  • Good support from the tech team.

Cons

  • They have changed the name of their company 3 times in last few years.
  • Sometimes changes were made that were not communicated very well.
  • It has done what we got it for. It has made it much easier for our advisers to do business with clients in remote areas.
  • It has significantly reduced the time that it used to take to open a new account.
OneSpan Sign had better audit history capability and better pricing.
Lately the support has not been as prompt as it used to be.

Do you think OneSpan Sign delivers good value for the price?

Yes

Are you happy with OneSpan Sign's feature set?

Yes

Did OneSpan Sign live up to sales and marketing promises?

Yes

Did implementation of OneSpan Sign go as expected?

Yes

Would you buy OneSpan Sign again?

Yes

Great API set, hence very good for integration. This product is not as well known as its competitors and that poses some challenges.

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