Online Ordering has never been easier!
December 15, 2022

Online Ordering has never been easier!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Olo

We use Olo to integrate our third-party delivery services for takeout. Olo is used to integrate Aloha, our POS system, Uber, DoorDash, Postmates and GrubHub for Online Ordering. Olo also helps us manage how many orders we can accept based on the number of items ordered as well as allow us to communicate with our third-party delivery merchants on items that are unavailable.

Pros

  • Order Throttling
  • Availability of products
  • Managing Store Hours

Cons

  • How to adjust order throttling
  • Accessing the customer dashboard when inputting new orders
  • Cleaning up the customer database (multiple customer profile with the same information)
  • Online Ordering
  • Integrating third-party delivery merchants
  • Integrating Aloha POS for walk ins
  • Order Throttling ( increasing the throttle when dine-in is slow and vice versa)
  • Improved revenue due to online ordering
  • Easy interface for employees to use
  • Customers satisfied with the ease of online ordering
  • Allows for guests to order take out for delivery
This is the first product that we've used that performs these functions for online ordering and integrating multiple different vendors.

Do you think Olo delivers good value for the price?

Yes

Are you happy with Olo's feature set?

Yes

Did Olo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Olo go as expected?

I wasn't involved with the implementation phase

Would you buy Olo again?

Yes

Great for organizing online ordering and working with third-party merchants i.e. delivery service

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