NICE CXone - a scalable phone and contact solution to give you the edge on calls to and from your user base
Overall Satisfaction with NICE CXone
We use NICE CXone to contact our user base to provide support on open tickets the end user submits themselves as well as take warm transfer calls from the first level service desk in order to speak to the end user when needed to resolve their issue they called in on in a much more efficient and timely manner. The warm transfer process from level I to level II support has already increased the end user customer satisfaction as it more time than not allows for first call resolution of many reported issues.
Pros
- Seamless integration into systems
- Works on any computer as it is website based, not software based.
- Allows for quick calls, scheduled calls and more
- Quick options to call and work with teammates as a consultation process
Cons
- I have experienced frequent issues with the dashboard loading which in turn causes Max to fail to load and function
- Sometimes the functionality can be slow and get bogged down and the only solution is to reload the website
- N/A
- N/A
No customization has been created for our company for NICE CXone.
Yes - Cisco Finesse
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes
Comments
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