Nextiva is the best app ever!
June 19, 2024

Nextiva is the best app ever!

José Gerardo Robledo Rodríguez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

VoIP Call Center

Overall Satisfaction with Nextiva

Nextiva is the top platform in our bussiness. We have a daily communication between our customers and internally. It help us to speed everything up and connect with everyone

Pros

  • good connectivity
  • communication can be through call or message
  • great analytics dashboards

Cons

  • pop up calls are tedious
  • would be good to have the ability to send messages to numbers not saved
  • it has a best value in terms of cost productivity,having efficient communication to prevent future issues
  • Customers can get an immediate answer
  • it reduced the missed calls level to a 40%

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Can be used for a three way calling to have a better understaning Can have your company team members there and you can see their status
the calls are registered only after a voicemail comes up, would be great to have all calls detected to have a better accuracy of calls made

Nextiva Feature Ratings

10.0
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
Not Rated
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

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