NetBase for listening and reporting
Overall Satisfaction with NetBase
NetBase is used by a department of the agency to support various clients. It addresses listening and conversation.
Pros
- Listening
- Finding trending conversations relevant to my brand
- Tracking competitors
Cons
- Integration with Facebook conversations
- Integration with Instagram conversations
- Ability to more easily drill down on conversations
3-5 people who are on the social media team.
- Deliver trending brand conversations to client
- Better customer service
- Insights into trends
Comments
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