NetApp Reliability and Support is Not Quite There
August 09, 2019
NetApp Reliability and Support is Not Quite There
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with NetApp FAS series
We use a NetApp FAS3210 in our main office and a FAS2240 offsite in our colo. The FAS3210 is our primary storage for all of our VMWare environment, which includes 9 VMWare hosts and over 220 virtual servers. The FAS2240 in the colo is used for a handful of production VMWare machines, as well as the storage of some offsite backup from our executive office.
Pros
- It was fairly easy to implement with guided assistance from NetApp.
- We haven't had many drive failures.
- The pricing was right.
Cons
- We have had too many troubles with the controllers, had one die completely, and are now fighting an issue where the two don't communicate.
- They try to nickel and dime you with extra costs for additional features.
- Software upgrades are too difficult.
- It has been very problematic as far as the controllers go.
- Support has been quite terrible, among the worst to be honest.
- It hasn't completely died, so it's kept our servers online 99.9% of the time over the years.
Only other SAN we used before this was an EMC CX300 that was used for around 8 years. It was ok in that it didn't have major issues, just some bad drives here and there, but the interface and setup of it were horribly difficult.
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